Frequently Asked Questions

Below you will find answers to the questions we get asked the most.


Q – How can I get a quote?

You can request quotes in a number of different ways. Over the phone, via Email or face to face in branch.

Use our Branch Locator to find your closest branch.

Q – I’m going to start a building project – do you offer bulk deal prices?

We may be able to offer you a bulk deal price, depending on the materials and quantities you require.

Get in touch with your Local Branch to discuss your project.

Accounts / How to buy

Q – Do you only supply to the Trade? And do I need to have an account to buy from you?

Anybody can buy from UP Building Products, Trade or DIY. You don’t need an account, but it does have benefits.

Q – What is a credit account?

A Credit Account lets you buy materials and benefit from our monthly credit terms. You’ll be sent a statement at the end of each month.

Q – How can I pay invoices on my Credit Account?

You can make a payment to your credit account using the following methods:

  • Bank transfer: (our details are printed on our invoices and statements) quoting your account number as reference. Remittances can be emailed to [email protected]
  • By Debit/Credit card: in your local branch or by calling our Accounts team

Product Enquiries

Q – Do you have product samples?

We have product samples available in your Local Branch. Please contact them for details.

Q – Where can I find technical information on a product?

You can find technical specifications and data sheets within the individual product pages on our website.

If you can’t find the product or information you’re looking for, please contact your Local Branch for help.

Q – I am starting a project, do you offer an estimating/take off service?

Yes we do, our branches can help. If you want to request a site visit please get in touch with your Local Branch and arrange a visit with one of our reps.


Q – Do you offer a delivery service?

Yes, we can deliver direct to site across the south east of England.

Please contact your Local Branch if you require a delivery further afield.

Q – How much do you charge for delivery? Is there a minimum order value?

Delivery on orders over £100 is free.

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